At Kakiii.com, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a convenient and hassle-free return process within a 30-day period from the date of purchase. Additionally, all our products are backed by a one-year guarantee for your peace of mind. Please review the following guidelines to facilitate a smooth return process:
- Eligibility for Returns
a. Time Frame: You have 30 days from the date of purchase to initiate a return. b. Condition: Items must be unused, in their original condition, with all tags and packaging intact.
- How to Return Items
a. Contact Us: To initiate a return, please email our customer service team at contact@kakiii.com, providing your order number and reason for return. b. Return Approval: Upon approval, you will receive a Return Authorization (RA) number and detailed instructions on returning the item(s).
- Returning Items
a. Your Responsibility: You are responsible for covering the return shipping costs, unless the product is defective or an error was made on our part. b. Packaging: Ensure the item(s) are securely packaged to prevent damage during transit.
- Processing Refunds
a. Timing: Refunds are typically processed within 2 business days of receiving the returned item(s). b. Method: Refunds will be issued via the original payment method used for the order.
- Exchanges
Unfortunately, we do not currently offer exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order separately.
- Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@kakiii.com for assistance.
- Shipping Considerations
a. Tracking: We recommend using a shipping service with tracking and insurance for returns. We are not responsible for items lost or damaged during return shipping. b. Proof of Delivery: We require proof of delivery of the returned item(s) before issuing a refund.
- Gifts
If you received an item as a gift and would like to return it, you will receive a gift certificate upon return receipt. For gifts purchased by someone else, refunds will be issued to the original purchaser.
For further inquiries or assistance, please do not hesitate to contact us at contact@kakiii.com or call/WhatsApp us at +212 780687904.